Culinary Retail GM: Lead Team, Elevate Guest Experience

CSC Generation Enterprise; Madison (WI); Hybrid; USD 70.000 - 100.000; Vollzeit

Zusammenfassung

Sur La Table in Madison, WI seeks a General Manager to lead the store's culinary and retail teams, delivering exceptional guest experiences and achieving sales targets. You will oversee operations, training, and merchandising while maintaining food-safety standards and policy compliance.

You will drive guest-obsessed service, mentor staff, optimize KPIs, and uphold brand standards across a dynamic retail environment, including nights and weekends as needed.

Qualifikationen

• 3+ years of retail management experience, preferably in specialty or culinary retail.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

Aufgaben

• Recruit, develop and retain a high-performing team to meet the business needs of culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support growth.
• Represent Sur La Table’s brand by creating memorable, educational experiences that inspire repeat visits and loyalty.
• Develop and implement strategies to exceed sales and financial goals across culinary and retail operations.

Kenntnisse

Retail leadership

Team development

Customer-focused

Sales performance

Ausbildung

Food Manager Certification

Tools

POS system

Retail management software

Jobbeschreibung

Sur La Table in Madison, WI seeks a General Manager to lead the store's culinary and retail teams, delivering exceptional guest experiences and achieving sales targets. You will oversee operations, training, and merchandising while maintaining food-safety standards and policy compliance.

You will drive guest-obsessed service, mentor staff, optimize KPIs, and uphold brand standards across a dynamic retail environment, including nights and weekends as needed.