Culinary Retail General Manager — Lead & Inspire

CSC-Generatio; City of Albany (NY); On-site; USD 83,000 - 93,000; Full time

Job summary

Sur La Table in Albany, NY seeks a General Manager to lead culinary and retail teams, delivering exceptional customer experiences and driving store performance. You will align operations, training, and merchandising to achieve sales and service goals.

The role requires a proven track record in retail leadership, strong communication, and the ability to coach a diverse team while upholding brand standards and policies.

Qualifications

• 3+ years of retail management experience in specialty or culinary retail.
• Current Food Manager Certification or ability to obtain it.
• Proven track record of achieving sales and motivating teams.
• Strong leadership, communication and decision-making abilities.

Responsibilities

• Lead and develop a high-performing culinary and retail team.
• Train, coach, and evaluate associates to meet goals.
• Drive customer experience and brand representation.
• Develop merchandising, marketing and engagement strategies to exceed sales targets.
• Oversee daily operations, inventory, safety, and policy compliance.

Skills

Leadership

Communication

Team development

Sales leadership

Education

Food Manager Certification

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Albany, NY seeks a General Manager to lead culinary and retail teams, delivering exceptional customer experiences and driving store performance. You will align operations, training, and merchandising to achieve sales and service goals.

The role requires a proven track record in retail leadership, strong communication, and the ability to coach a diverse team while upholding brand standards and policies.