Culinary Retail GM — Lead Teams & Guest Experience

CSC Generation; Natick (MA); On-site; USD 85,000 - 90,000; Full time

Job summary

Sur La Table in Natick, MA is seeking a General Manager to lead a high-performing retail and culinary team. You will drive store performance, coaching staff, and deliver outstanding guest experiences across cooking classes and product demonstrations.

You will oversee operations, merchandising, and safety, ensuring compliance with company policies while building a culture of guest obsession and results.

Qualifications

• 3+ years of retail management experience.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

Skills

Retail management

Leadership

Customer service

Merchandising

Training

Communication

Sales achievement

Microsoft Office

Education

Food Manager Certification

Tools

Retail management systems

Microsoft Office

Job description

Sur La Table in Natick, MA is seeking a General Manager to lead a high-performing retail and culinary team. You will drive store performance, coaching staff, and deliver outstanding guest experiences across cooking classes and product demonstrations.

You will oversee operations, merchandising, and safety, ensuring compliance with company policies while building a culture of guest obsession and results.