Culinary Retail GM: Lead Stores & Guest Experience

CSC Generation Enterprise; Cincinnati (OH); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Sur La Table in Cincinnati is seeking a General Manager to lead culinary and retail teams, delivering best-in-class service and inspiring customers through every stage of the shopping and learning journey.

You will own store performance, guide training, merchandising, and guest experiences, while ensuring safe operations and compliance. The role requires 3+ years of retail leadership, a Food Manager Certification, and a passion for community engagement.

Qualifications

• Must be 21 years of age or older.
• 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
• Current Food Manager Certification, or ability to acquire certification as needed.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
• Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
• Excellent communication, problem-solving, and decision-making abilities.
• Passion for community engagement and providing exceptional customer experiences.
• Proficiency in Microsoft Office and retail management systems preferred.

Responsibilities

• Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
• Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture.
• Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
• Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Develop merchandising, marketing, and guest engagement strategies to exceed sales and financial goals across culinary and retail operations.
• Oversee daily store operations, ensuring compliance with company policies and procedures.

Skills

Leadership

Communication

Problem-solving

Decision-making

Customer engagement

Education

Food Manager Certification

Tools

Microsoft Office

Retail management systems

Job description

Sur La Table in Cincinnati is seeking a General Manager to lead culinary and retail teams, delivering best-in-class service and inspiring customers through every stage of the shopping and learning journey.

You will own store performance, guide training, merchandising, and guest experiences, while ensuring safe operations and compliance. The role requires 3+ years of retail leadership, a Food Manager Certification, and a passion for community engagement.