CSR Warehouse Pro II: Service, Orders & Inventory - 401k

Dal-Tile Distribution, Inc.; Destin (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile Distribution, Inc. in Destin, FL is seeking a CSR Warehouse Associate II to support customers and perform warehouse duties, including order fulfillment, inventory checks, and receiving.

You will operate forklift equipment, manage customer accounts, handle high-volume calls, and coordinate with internal teams to ensure accurate orders and timely delivery. Previous tile industry knowledge and 3+ years of warehouse experience are preferred.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years customer service experience.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.

Responsibilities

• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Provides customer account management, which may include order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
• Responsible for keying in orders, processing faxes, and preparing reports.
• Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Dal-Tile Distribution, Inc. in Destin, FL is seeking a CSR Warehouse Associate II to support customers and perform warehouse duties, including order fulfillment, inventory checks, and receiving.

You will operate forklift equipment, manage customer accounts, handle high-volume calls, and coordinate with internal teams to ensure accurate orders and timely delivery. Previous tile industry knowledge and 3+ years of warehouse experience are preferred.