CSR Warehouse Associate II: Customer Service & Fulfillment

Mohawk Industries, Inc.; Miramar Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile in Miramar, FL is seeking a CSR Warehouse Associate II to support customers, process orders, and manage warehouse tasks. You will handle walk-in inquiries, provide samples, and complete sales transactions while ensuring accuracy and efficiency in daily operations.

Responsibilities include order entry, inventory checks, inbound/outbound processing, and collaboration with internal teams. Prior tile industry exposure is beneficial; sign-on bonus may apply.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years customer service experience preferred.
• Strong communication skills and professional phone manner required.
• Proficient with Word and Excel applications.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Pull/assemble customer orders and check outbound orders for accuracy.
• Inventory stock checks, restock and label vendor products.
• Move, store and replenish material and conduct daily cycle counts.
• Receive and unload inbound material and process shipments.
• Process customer returns and maintain reports.
• Provide account management, order entry and status updates.
• Handle high-volume inbound calls using ACD and document interactions.
• Collaborate with internal teams to resolve orders and inquiries.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Problem solving

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED equivalency

Tools

Word

Excel

Job description

Dal-Tile in Miramar, FL is seeking a CSR Warehouse Associate II to support customers, process orders, and manage warehouse tasks. You will handle walk-in inquiries, provide samples, and complete sales transactions while ensuring accuracy and efficiency in daily operations.

Responsibilities include order entry, inventory checks, inbound/outbound processing, and collaboration with internal teams. Prior tile industry exposure is beneficial; sign-on bonus may apply.