CSR Warehouse Associate II: Customer Service & Forklift

Dal-Tile Corporation; Denver (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Company match on 401k

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Denver, CO is hiring a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and complete sales transactions.

The role emphasizes order processing, warehouse duties, and strong customer service in a fast-paced environment. Responsibilities include receiving, stocking, forklift operation, and coordinating with internal teams to ensure accurate order entry and on-time delivery.

Qualifications

• High School Diploma or GED equivalency.
• 1+ year of customer service experience.
• Certified Forklift Operator.
• Experience with customer account management preferred.
• Tile industry knowledge preferred.
• 3+ years of warehouse experience preferred.

Responsibilities

• Pull/assemble customer orders, restock and label vendor products, and maintain displays.
• Check outbound orders for accuracy and completeness; perform stock checks and cycle counts.
• Receive inbound shipments and process stock material; handle returns and notify about damaged shipments.
• Operate forklift equipment.
• Provide customer service for a high volume of inbound calls and handle order inquiries.
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams to address inquiries from order entry to delivery.
• Participate in special projects and additional duties as required.

Skills

Customer service experience

Warehouse experience

Tile industry knowledge

Order entry & account management

Education

High School Diploma or GED

Tools

Forklift operation

Job description

Dal-Tile Distribution, Inc. in Denver, CO is hiring a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and complete sales transactions.

The role emphasizes order processing, warehouse duties, and strong customer service in a fast-paced environment. Responsibilities include receiving, stocking, forklift operation, and coordinating with internal teams to ensure accurate order entry and on-time delivery.