CSR Warehouse Associate II — Customer Service & Inventory

Mohawk Industries Inc.; Livermore (CA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse II to join our Livermore, CA team. You will support walk-in customers, answer inquiries, provide samples, and process sales transactions while maintaining accurate records.

The role emphasizes order entry, customer account management, and collaboration with internal teams to ensure timely delivery. A strong service mindset and basic Excel/Word skills are essential.

Qualifications

• High school diploma or GED is required.
• 1+ years of customer service experience preferred.
• Tile industry knowledge is a plus.
• Strong communication skills and ability to interact with customers at all levels are required.
• Moderate computer skills in Word and Excel are expected.

Responsibilities

• Serve walk-in customers and answer inquiries.
• Provide samples and complete sales transactions.
• Process orders and manage customer information.
• Handle high-volume inbound calls using ACD.
• Coordinate with internal teams to resolve order issues.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Organizational skills

Education

High School Diploma or GED equivalency

Tools

Word

Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries, is seeking a CSR Warehouse II to join our Livermore, CA team. You will support walk-in customers, answer inquiries, provide samples, and process sales transactions while maintaining accurate records.

The role emphasizes order entry, customer account management, and collaboration with internal teams to ensure timely delivery. A strong service mindset and basic Excel/Word skills are essential.