CSR Warehouse Associate II — Customer Care & Fulfillment

Dal-Tile Distribution, Inc.; Bluffton (SC); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. in Bluffton, SC seeks a CSR Warehouse Associate II to support walk-in customers, process orders, and manage sample requests in a fast-paced warehouse.

You will handle order entry, inquiries, forklift operations, and daily cycle counts while ensuring accuracy and excellent service. Our benefits and growth opportunities, plus a supportive team, make this a great place to develop in the tile industry.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years customer service experience preferred.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• Prior tile industry knowledge preferred.
• 3+ years warehouse experience preferred.

Responsibilities

• Pull/assemble customer orders, check outbound orders for accuracy/completeness, perform inventory stock checks, restock and label vendor products, maintain displays, move/store/replenish material, and conduct daily cycle counts.
• Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
• Operate forklift equipment.
• Provide customer account management including order entry, inquiry, product information, order status, pricing, stock checks, and transportation management.
• Provide customer service for a high volume of inbound calls using ACD.
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams and SSCs to address customer inquiries and order issues from entry to delivery.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Order entry

Communication

MS Office

Education

High School Diploma or GED

Tools

Forklift certification

ACD system

Job description

Dal-Tile Distribution, Inc. in Bluffton, SC seeks a CSR Warehouse Associate II to support walk-in customers, process orders, and manage sample requests in a fast-paced warehouse.

You will handle order entry, inquiries, forklift operations, and daily cycle counts while ensuring accuracy and excellent service. Our benefits and growth opportunities, plus a supportive team, make this a great place to develop in the tile industry.