CSR Warehouse Associate II — Customer Care & Inventory

Daltile; Livermore (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company 401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile Distribution, Inc. is seeking a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and process sales transactions.

The role involves coordinating between the company and customers, performing warehouse duties, and ensuring accurate order processing from entry to delivery. The position requires a high school diploma or GED, 1+ year of customer service experience, and a certified forklift operator.

Qualifications

• High School Diploma or GED equivalency required.
• 1+ years customer service experience required.
• Certified Forklift Operator.
• Focus on customer account management preferred.
• Prior tile industry knowledge preferred.
• 3+ years of previous warehouse experience preferred.

Responsibilities

• Pulls/assembles customer orders and checks outbound orders for accuracy and completeness.
• Performs inventory stock checks and restocking; labels vendor products.
• Operates forklift equipment.
• Processes inbound shipments and stock material; handles customer returns and damaged shipments notices.
• Manages customer accounts via order entry, inquiries, pricing and stock checks.
• Addresses customer inquiries and order issues from order entry to delivery.
• Interfaces with internal teams and SSCs to resolve issues.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Forklift operation

Account management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Dal-Tile Distribution, Inc. is seeking a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and process sales transactions.

The role involves coordinating between the company and customers, performing warehouse duties, and ensuring accurate order processing from entry to delivery. The position requires a high school diploma or GED, 1+ year of customer service experience, and a certified forklift operator.