CSR Warehouse Associate II - Customer-Centric Growth & Perks

Mohawk Industries; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile is seeking a CSR Warehouse Associate II to support walk-in customers, handle inquiries, provide samples, and complete sales transactions. The role emphasizes strong customer service, inventory checks, and order processing within a fast-paced warehouse environment.

The ideal candidate will have 1+ years in customer service, 3+ years in warehousing, and basic Word/Excel skills; tile industry knowledge is a plus. Dal-Tile values growth, internal promotion, and competitive benefits.

Qualifications

• High School Diploma or GED equivalency required.
• 1 or more years customer service experience.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
• Moderate level of computer skills in Word and Excel.

Responsibilities

• Serve walk-in customers and answer inquiries.
• Process sales orders and complete transactions.
• Perform warehouse duties including picking, stocking, and cycle counts.
• Provide customer account management and order status information.
• Interface with internal teams to address inquiries and orders.

Skills

Customer service

Oral and written communication

Organizational skills

Problem-solving skills

Interpersonal skills

Education

High School Diploma or GED equivalency

Tools

Word

Excel

Job description

Dal-Tile is seeking a CSR Warehouse Associate II to support walk-in customers, handle inquiries, provide samples, and complete sales transactions. The role emphasizes strong customer service, inventory checks, and order processing within a fast-paced warehouse environment.

The ideal candidate will have 1+ years in customer service, 3+ years in warehousing, and basic Word/Excel skills; tile industry knowledge is a plus. Dal-Tile values growth, internal promotion, and competitive benefits.