CSR- Print Specialist (12PM - 8pm Sun0, & (8AM - 4PM Mon - Thurs)

tmgofficeservices; New York (NY); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Millennium Group (TMG) seeks a Print operator to join our production team in New York. You will support reprographics tasks, operate high-volume printers and finishing equipment, and help ensure client requests are fulfilled accurately and on time.

Strong organizational skills, a calm, professional demeanor in a high-stress environment, and the ability to work with little supervision or in a team are essential. Hours are 4PM to 12 AM, with chance to cross-train in all production areas.

Qualifications

• Proficient in both speaking and writing in English.
• Proficient in Microsoft Office.
• Typing speed 45–50 wpm.
• Color vision required to review printed materials.
• Ability to sit, stand, or walk for long periods.
• Must lift up to 50 pounds.

Responsibilities

• Produce client requests in production area as directed.
• Operate reprographics equipment including high volume printers/copiers.
• Operate finishing equipment like binding machines, cutters, and punches.
• Cross-train in all production/bindery areas.
• Verify accuracy of client requests during production.
• Quality check and ensure attention to detail.
• Receive job requests by email, walk-ins, or mail.
• Enter requests into the job tracking system and release to team.

Skills

English proficiency

Microsoft Office

Typing speed 45-50 wpm

Color vision

Physical stamina

Teamwork

Tools

Microsoft Office

Reprographics equipment

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The right candidate will be a Print operator and be an integral part of our talented team, supporting our continued growth. Selected associates will have expertise with computers, Microsoft Office, Reprographics field and be expected to train in the other core responsibilities. Incumbent must be highly organized, polished, maintain courteous professional attitude in a high stress environment and capable of working with a team or with little supervision.

PLEASE NOTE: THE HOURS OF THIS POSITION ARE 4PM - 12 AM.

KEY RESPONSIBILITIES:

• Produce the client's request in the Production Area when necessary or when directed
• Incumbent must be organized and able to multi-task, knowledgeable of reprographics, positive attitude, strong attention to details and able to display a friendly and cooperative attitude in a high stress environment.
• Operation of Reprographics equipment, i.e., high volume printers/copiers
• Operation of Reprographics finishing equipment, i.e., perfect binding, punchers, cutters and other binding equipment
• Cross-trains in all areas of production/bindery
• Verifies accuracy of client request, before, during and after production
• Quality checking, strong attention to details a must
• Receive job request from clients and vendors by email, walk-ins or physical mail
• Negotiate client deadlines against in-house queue and supervisor input
• Entry of all job requests received into the job tracking system
• Release of job requests to production team and vendor personnel as needed
• Review and approve billing tickets when necessary
• Communicate professionally, written and verbally with clients, supervisors and management
• Deliver work to clients when necessary
• Assist administrative team and management as requested

QUALIFICATIONS:

• Proficient in both speaking and writing in English
• Proficient in Microsoft Office
• 45-50 wpm
• Specific vision abilities required by this job include color vision
• Superior attention to detailed client instructions required
• Needs to be able sit, stand or walk for long periods of time
• Ability to lift up to 50 pounds
• Ability to learn to troubleshoot production equipment and place service calls when needed