Print Services Associate

tmgofficeservices; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Print and Reprographic Associate to ensure timely and accurate reproduction of printed materials in our Copy Center. You will advise, coordinate, and prioritize production of work orders, review materials for copyright and maintain records.

Ideal candidates bring at least two years in reprographics or related finishing work, strong Microsoft Office skills, excellent communication, and a service orientation.

Qualifications

• Two years minimum experience with reprographics, copier, finishing, binding, or laminating.
• 2-3 years' experience with Microsoft Office software (Word, Excel, Outlook).
• Strong work ethic with diplomatic, team- and service-oriented mindset.
• Excellent verbal communication and professional demeanor.

Responsibilities

• Operate and maintain high-volume xerographic and finishing equipment.
• Review client requirements through production and distribution stages.
• Communicate with clients regarding production stages and project status.
• Perform copying, printing, finishing, binding and lamination tasks.
• Prioritize and manage production flow for all orders received at window or via email.
• Identify equipment issues and arrange for repairs as needed.
• Track copier usage and manage materials efficiently.
• Coordinate paper restock in Print Center.
• Maintain logs of actions and machine service calls.
• Coordinate workflow of reprographic requests.

Skills

Communication skills

Teamwork

Customer service

Problem solving

Tools

Microsoft Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary

The Print and Reprographic Associate ensures the timely and accurate reproduction of printed materials; advises, coordinates and prioritizes production of work orders, reviews copyright materials and maintains accurate and complete records; determines equipment repair schedule; maintains supply inventory and resolves staff and customer service issues for the Copy Center.

Responsibilities

• Operate and maintain high volume xerographic and finishing equipment.
• Reviewing client requirements to the final stages of production and distribution.
• Constantly communicate with clients regarding production stages and project status.
• Perform copying/printing/finishing of digital print and finish work, binding, and lamination.
• Prioritize and manage production flow of all customer orders submitted at window or via email.
• Acts as Key Operator, identifying equipment problems, performing minor repairs to xerographic equipment or arranging for repair service; operates high volume xerographic equipment as needed.
• Track copier usage and manages materials in an efficient manner.
• Coordinate paper restock in Print Center.
• Maintain logs of related actions such as department chargeback sheet.
• Keep logs for machine service calls.
• Coordinate workflow of all reprographic requests.
• Other duties assigned by manager.

Qualifications

• Two years at minimum experience with Reprographics/Copier/Finishing/Binding/Laminating related experience preferred
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.