Patient Access & Scheduling Specialist

UF Health; Gainesville (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

UF Health in Gainesville seeks an administrative specialist for a high-volume call center to deliver patient-centered service, handle intake triage, and schedule appointments.

You will process referrals, registrations, and route to faculty physicians per UF policies, requiring excellent communication, multitasking, and the ability to work under pressure; training includes certification and standardized procedures.

Qualifications

• Must have high level of customer service and communication skills.
• Experience in health care or hospitality concierge is preferred.
• Ability to perform under stress in emergency or unusual situations.
• Proficiency with computer software and proprietary systems.
• Certification in Customer Service per UFJHI requirements.

Responsabilités

• Deliver patient-centered service in a high-volume call center.
• Perform intake triage, appointment scheduling, and referrals.
• Register new patients and coordinate referrals to faculty physicians.
• Maintain accuracy and confidentiality in all administrative tasks.

Connaissances

Customer service

Interpersonal skills

Communication

Multi-tasking

Formation

High School diploma

Associate's degree

Bachelor's degree

Outils

Customer Service Certification

Medical terminology

Description du poste

UF Health in Gainesville seeks an administrative specialist for a high-volume call center to deliver patient-centered service, handle intake triage, and schedule appointments.

You will process referrals, registrations, and route to faculty physicians per UF policies, requiring excellent communication, multitasking, and the ability to work under pressure; training includes certification and standardized procedures.