Patient Service Rep II

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A healthcare institution in Jacksonville is seeking a Patient Service Rep II to handle patient calls regarding billing issues and facilitate resolutions. The ideal candidate will have experience in physician medical billing and customer service, with proficiency in Microsoft Office and Epic Medical Billing software preferred. This is a full-time entry-level position that involves verifying insurance eligibility and assisting patients with their accounts.

Qualifications

• 2 years of Physician Medical billing experience preferred.
• 2 years of Customer service experience preferred.
• 1 year experience with Microsoft Office preferred.

Responsibilities

• Answer incoming calls from patients and various stakeholders.
• Facilitate resolution of patient billing complaints.
• Verify insurance eligibility and file claims for payment.
• Assist patients with Medicaid share of cost.

Skills

Physician Medical billing

Customer service

Microsoft Office (Outlook, Word, Excel)

Written Communication

Epic Medical Billing software

Education

High School Diploma or GED equivalent

Job description

Join to apply for the Patient Service Rep II role at University of Florida Jacksonville Physicians, Inc.

Overview

Responsible for answering incoming calls on an Automatic Call Distribution (ACD) system regarding the patient statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, and make any needed corrections to the account.

Responsibilities

• Answer incoming calls 6 hours a day from patients, attorneys, insurance companies, clinic staff, and outside medical facilities.
• Facilitate resolution of patient complaints regarding billing.
• Communicate key issues to other department management personnel as needed; send timely follow‑up communication to ensure necessary actions are completed.
• Verify insurance eligibility, load payor plans if not timely filed, and file claims for payment.
• Review and interpret electronic remits and EOBs to verify account balances are correct; make appropriate insurance adjustments and transfer patient charges to the correct Guarantor Account or HAR.
• Make outbound calls and send letters to patients regarding status or resolution of their billing issue; provide patients with billing and payment records when requested.
• Review attorney requests for HIPAA compliance and provide the requested billing records.
• Assist patients with meeting their Medicaid share of cost and file claims if eligibility has been updated.
• Review and correct self‑pay discounts or package pricing discounts when needed.
• Review and facilitate processing of insurance and patient credits for refund.

Qualifications

• 2 years Physician Medical billing, including follow‑up - preferred.
• 2 years Customer service - preferred.
• 1 year Microsoft Office (Outlook, Word, Excel) preferred.
• Up to 1 year Written Communication preferred.
• Up to 1 year Epic Medical Billing software preferred.
• Education: High School Diploma or GED equivalent required.

UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care