Patient Access Center Specialist — Scheduling & Referrals

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a front desk/customer service professional to support patients, hospital staff and community health care providers in a high-volume call center environment.

The role includes intake triage, appointment scheduling and referrals to UF faculty physicians based on administrative protocols. The position requires accurate data entry, registration duties, and coordination across multiple UF specialties while delivering excellent customer

Qualifications

• 1 year of data entry experience.
• 2 years clerical and customer service in healthcare.
• 1 year experience with third-party payors and computer data entry.
• 1 year call center experience.

Responsibilities

• Provide excellent customer service to patients, staff, and providers while handling high volume calls.
• Act as patient advocate to resolve issues via telephone promptly and courteously.
• Conduct accurate registration interviews with data entry for new and existing patients.
• Notify patients of all appointments with location and provider details.

Skills

Data entry

Clerical work

Customer service

Call center

Education

High School Diploma or GED

Job description

University of Florida Jacksonville Physicians, Inc. is seeking a front desk/customer service professional to support patients, hospital staff and community health care providers in a high-volume call center environment.

The role includes intake triage, appointment scheduling and referrals to UF faculty physicians based on administrative protocols. The position requires accurate data entry, registration duties, and coordination across multiple UF specialties while delivering excellent customer