Patient Access Center Specialist & Care Advocate

UF Health; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Jacksonville, FL seeks a Patient Services Specialist to deliver exceptional service in a high-volume call center. You will handle incoming calls, triage, and schedule appointments with accuracy and timeliness.

Responsibilities include patient registration, verifying insurance and referral details, and communicating appointment information such as location, provider, and required preparations. You will act as a patient advocate and coordinate special services when needed.

Qualifications

• Data entry and clerical tasks in a health care setting.
• At least 1 year data entry and 1 year call center/customer service experience.
• High School Diploma or GED required.

Responsibilities

• Provide excellent customer service to patients, staff, and providers on a high-volume call center.
• Perform registration interviews and data entry for new patient appointments.
• Verify insurance information and benefits; handle referrals.
• Arrange interpreters and transportation for patients as needed.
• Communicate appointment details (location, provider, prep) to patients.

Skills

Data entry

Clerical / customer service

Call center experience

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

UF Health in Jacksonville, FL seeks a Patient Services Specialist to deliver exceptional service in a high-volume call center. You will handle incoming calls, triage, and schedule appointments with accuracy and timeliness.

Responsibilities include patient registration, verifying insurance and referral details, and communicating appointment information such as location, provider, and required preparations. You will act as a patient advocate and coordinate special services when needed.