CSR- Office Assistant

Penmac Staffing Services, Inc.; Brainerd (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k)

Paid Time Off

Job summary

Penmac Staffing Services, Inc. is seeking an Administrative Assistant / Office Coordinator in Brainerd, MN. This role supports multiple departments in a fast-paced office and requires excellent organizational skills and a customer-focused mindset.

You will handle phones, data entry, records, scheduling, and basic reporting, while collaborating with team members to keep daily operations smooth and clients well served. Monday–Friday, 8:00 AM – 5:00 PM with health, dental, 401(k), and PTO benefits.

Qualifications

• Excellent customer service and communication skills.
• Strong phone etiquette and professionalism.
• Exceptional attention to detail and accuracy.
• Ability to multitask and adapt to changing priorities.
• Proficiency with computers and common office software.
• Strong organizational and time-management skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.

Responsibilities

• Answer and direct incoming phone calls professionally and efficiently.
• Serve as a primary point of contact for customers and clients.
• Process account updates and changes.
• Follow up with clients via phone and email.
• Perform accurate data entry and maintain records.
• Scan, upload, and organize documents.
• Assist with reporting, paperwork, and administrative projects.
• Support various departments with day-to-day office needs.
• Manage changing priorities and special projects as assigned.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Computer proficiency

Organization

Time management

Teamwork

Job description

Full-Time | Brainerd Lakes Area | $18.00-$21.00/hr

A well-established local company in the Brainerd Lakes Area is seeking a highly organized, customer-focused Administrative Assistant / Office Coordinator to join their team. This is an excellent opportunity for someone who thrives in a fast-paced office environment and enjoys wearing many hats throughout the day.

No two days are exactly the same in this role. The ideal candidate will be flexible, detail-oriented, and comfortable handling a wide variety of administrative, customer service, and office support responsibilities.

Key Responsibilities

• Answer and direct incoming phone calls professionally and efficiently
• Serve as a primary point of contact for customers and clients
• Process account updates and changes
• Follow up with clients via phone and email
• Perform accurate data entry and maintain records
• Scan, upload, and organize documents
• Assist with reporting, paperwork, and administrative projects
• Support various departments with day-to-day office needs
• Manage changing priorities and special projects as assignedProvide general office support to help keep operations running smoothly

Qualifications & Skills

• Excellent customer service and communication skills
• Strong phone etiquette and professionalism
• Exceptional attention to detail and accuracy
• Ability to multitask and adapt to changing priorities
• Proficiency with computers and common office software
• Strong organizational and time-management skills
• Positive attitude and willingness to learn
• Ability to work independently and as part of a team

Schedule

• Full-Time
• Monday-Friday
• 8:00 AM - 5:00 PM

Compensation & Benefits

• $18.00-$21.00 per hour, depending on experience
• Opportunity for long-term career growth
• Health Insurance (upon hire with the company)
• Dental Insurance
• 401(k)
• Paid Time Off (PTO)

Penmac Staffing is an Equal Opportunity Employer.