Metal CSR | Order & Materials Support

OBE; Fremont (CA); Hybrid; USD 30,000 - 37,000; Full time

Benefits offered by this job

Benefits at low cost to employees

PTO & holidays

Bonus potential

Training & development

Job summary

Oldcastle BuildingEnvelope (OBE) in Fremont is hiring two Customer Service Representatives for the Metal Division. You will process metal orders, coordinate sourcing, and manage communications with customers and internal teams to convert quotes into production orders.

Responsibilities include tracking orders, updating customers, and ensuring accurate records in AS400. The role supports multiple shifts to cover operating hours and aligns with a pay-for-performance culture.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service experience in manufacturing, distribution, logistics, or a similar industry.
• Experience in order entry, vendor coordination, or purchasing support strongly preferred.
• Strong written and verbal communication skills.
• Experience managing customer interactions via phone and email.
• Strong organizational and multitasking abilities.
• AS400 or ERP experience preferred.
• Industry experience in metal, glass, hardware, or related building products is a significant plus.

Responsibilities

• Process metal orders from estimating into AS400, ensuring accuracy in hardware, materials, and specifications.
• Manage inbound and outbound customer communication via phone, email, and chat.
• Coordinate with metal estimators, production, and purchasing to confirm lead times, vendor sourcing, and material availability.
• Support purchasing with vendor management, min/max capacities, and hardware sourcing across multiple suppliers.
• Monitor orders from entry through fulfillment and delivery.
• Provide customers with order updates, delivery inquiries, and service support.
• Maintain accurate records within AS400 and PrefWeb systems.
• Escalate complex issues to supervisors or estimating leadership.
• Provide coverage across staggered shifts to ensure phones are answered during operational hours.

Skills

Customer service experience

Communication

Multitasking

Order entry

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

AS400

ERP systems

Microsoft Office

Job description

Oldcastle BuildingEnvelope (OBE) in Fremont is hiring two Customer Service Representatives for the Metal Division. You will process metal orders, coordinate sourcing, and manage communications with customers and internal teams to convert quotes into production orders.

Responsibilities include tracking orders, updating customers, and ensuring accurate records in AS400. The role supports multiple shifts to cover operating hours and aligns with a pay-for-performance culture.