Customer Service Specialist – Building Envelope Solutions

OBE; Waxahachie (TX); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Bonuses potential

Training and development

Job summary

OBE is seeking a detail-oriented Customer Service representative to act as the main point of contact for clients, handling inquiries via phone and email. You will own requests from initial contact through resolution and provide accurate order updates and product information.

In this role, you will engage with internal teams and Sales to resolve issues, maintain timely communication, and contribute to a fast-paced, customer-focused environment. A minimum of 3 years of experience is preferred.

Qualifications

• High School diploma or equivalent (GED) required.
• Minimum of 3 years of customer service experience, preferred.
• Experience in technical fields such as doors, windows, aluminum systems, aluminum products, partitions, or similar industry is preferred.
• Proficient in computer use and comfortable with multiple systems and software.
• Strong written and verbal communication skills.
• Strong organizational and time management skills with the ability to multitask and prioritize.

Responsibilities

• Serve as a primary point of contact for customers as part of a collaborative customer service team.
• Provide professional and timely communication to customers via phone and email.
• Maintain ownership of customer requests from initial contact through resolution.
• Provide customers with order status updates, ETAs, product information, and support.
• Handle a high volume of inbound calls while maintaining professionalism and efficiency.
• Monitor and manage a shared email inbox with the team, ensuring inquiries are addressed promptly.
• Research customer accounts, order history, and quotes to troubleshoot issues.
• Investigate and resolve issues related to customer orders, quotes, and account activity by working with internal teams.
• Communicate effectively with internal departments and Sales to gather information and resolve customer concerns.
• Maintain clear and consistent communication with customers, internal teams, and Sales regarding order status and issue resolution.
• Make order updates and changes as needed, ensuring accuracy and proper documentation.
• Perform general administrative tasks such as filing documents and maintaining records.
• Prioritize workload based on urgency and customer impact while managing multiple tasks in a fast-paced environment.
• Ensure all customer communication is handled in a timely, professional, and consistent manner.
• Meet established performance expectations and KPIs, with ongoing support and guidance from management.

Skills

Customer service

Phone & email communication

Multitasking

Organizational skills

Problem-solving

Written communication

Education

High School diploma or equivalent

Job description

OBE is seeking a detail-oriented Customer Service representative to act as the main point of contact for clients, handling inquiries via phone and email. You will own requests from initial contact through resolution and provide accurate order updates and product information.

In this role, you will engage with internal teams and Sales to resolve issues, maintain timely communication, and contribute to a fast-paced, customer-focused environment. A minimum of 3 years of experience is preferred.