CS Content Director: AI-Powered Customer Impact

Genesys Cloud Services, Inc.; Chicago (IL); On-site; USD 131,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Career growth opportunities

Open Time Off in addition to 10 paid

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. seeks a Director of Customer Success Content to elevate content across CS, PS, and Orchestrators. This senior individual-contributor role crafts blogs, web copy, decks and branded materials, turning SME input into precise, on-brand content for customers, field teams and analysts.

Collaboration with sales, campaigns and product is essential. The role focuses on translating technology and AI initiatives into compelling narratives, creating tools and assets that help

Qualifications

• Significant experience in B2B content marketing or related marketing disciplines.
• Ability to translate complex AI/tech topics into clear executive and customer content.
• Strong writing, interviewing and storytelling skills with fast turnaround.

Responsibilities

• Create and manage CS/PS content across web, blogs, decks and campaigns.
• Turn input from SMEs into on-brand, accurate content for executives and customers.
• Develop catalogs, pitch decks and web pages to support CS, PS and Orchestrators.
• Collaborate with marketing to activate content across campaigns and programs.
• Identify customer story opportunities and shape narratives for impact.

Skills

B2B content marketing

Content marketing strategy

Storytelling

Writing and editing

Cross-functional collaboration

Executive/analyst communications

Project management

Job description

Genesys Cloud Services, Inc. seeks a Director of Customer Success Content to elevate content across CS, PS, and Orchestrators. This senior individual-contributor role crafts blogs, web copy, decks and branded materials, turning SME input into precise, on-brand content for customers, field teams and analysts.

Collaboration with sales, campaigns and product is essential. The role focuses on translating technology and AI initiatives into compelling narratives, creating tools and assets that help