AI-Powered CS Content Director (Remote)

Genesys Cloud Services, Inc.; New York (NY); On-site; USD 131,000 - 230,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Director of Customer Success Content to amplify the innovations and value delivered by Customer Success, Professional Services and Orchestrators. You will craft polished, on-brand content across blogs, web copy, decks and presentations, translating SME input into compelling narratives for executives, analysts and customers.

This senior individual-contributor role focuses on creating catalogs, pitches and web pages that support CS/PS initiatives, while partnering with field

Qualifications

• Significant experience in B2B content marketing for enterprise technology or SaaS.
• Ability to translate complex AI/services into clear narratives for executives and customers.
• Strong writing, interviewing and storytelling skills.
• Experience guiding freelance writers and creative teams.

Responsibilities

• Create customer-facing and field-facing content from SME input.
• Write and maintain web copy for CS/PS pages on Genesys.com.
• Develop content catalogs, decks and web pages to tell CS/PS stories.
• Collaborate with marketing campaigns to amplify content across channels.
• Elevate Orchestrators content and customer testimonials.
• Measure content impact and refine strategy.

Skills

B2B content marketing

Technical storytelling

Writing and editing

Cross-functional collaboration

Content project management

SaaS/enterprise marketing

Executive and analyst communications

Job description

Genesys is seeking a Director of Customer Success Content to amplify the innovations and value delivered by Customer Success, Professional Services and Orchestrators. You will craft polished, on-brand content across blogs, web copy, decks and presentations, translating SME input into compelling narratives for executives, analysts and customers.

This senior individual-contributor role focuses on creating catalogs, pitches and web pages that support CS/PS initiatives, while partnering with field