AI-Driven Customer Success Content Director

Genesys Cloud Services, Inc.; Houston (TX); On-site; USD 131,000 - 230,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible work schedules

Open Time Off

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Director of Customer Success Content to elevate the visibility of CS, PS and Orchestrators across the field and market. You will translate complex programs into compelling content and develop tools that help teams tell a consistent story.

As a senior individual-contributor, you’ll craft web copy, blogs, decks and testimonials, partnering with subject-matter experts to deliver accurate, executive-ready content that supports Sales, Marketing and Gartner submissions.

Qualifications

• Experience creating content for business audiences (CS/PS, sales, executives).
• Ability to translate complex tech/AI topics into clear narratives.
• Proven track record delivering executive- and analyst-ready content.

Responsibilities

• Translate priority programs into customer-facing content across formats.
• Write and maintain CS/PS web copy and catalogs.
• Create briefs and direct freelancers to produce high-quality content.
• Collaborate with marketing campaigns to amplify priority content.

Skills

B2B content marketing

Enterprise SaaS experience

Web copywriting

Storytelling

Interview SMEs

Cross-functional collaboration

Tools

Adobe Creative Suite

Deck design

Job description

Genesys is seeking a Director of Customer Success Content to elevate the visibility of CS, PS and Orchestrators across the field and market. You will translate complex programs into compelling content and develop tools that help teams tell a consistent story.

As a senior individual-contributor, you’ll craft web copy, blogs, decks and testimonials, partnering with subject-matter experts to deliver accurate, executive-ready content that supports Sales, Marketing and Gartner submissions.