Senior Manager, AI-Powered Customer Content Campaigns

Genesys Cloud Services, Inc.; Chicago (IL); On-site; USD 105,000 - 184,000; Full time

Benefits offered by this job

Health insurance

Flexible work

401(k) matching

Open time off + holidays

Adoption assistance

Fertility treatments

Job summary

Genesys is seeking a Customer Content Campaigns Senior Manager to transform customer stories into integrated marketing campaigns across channels and audiences. The role leads activation strategy for customer stories and Orchestrators content, partnering with Digital, Social, Field Marketing, Events, Campaigns and others to shape when and where content appears.

The position emphasizes program management for major events like Xperience, collaborating with content owners to unite stories, speakers,

Qualifications

• Significant experience in B2B integrated marketing, content marketing, campaigns or related field.
• Proven ability to turn content into multi-channel campaigns.
• Strong program management for cross-functional work with multiple stakeholders.
• Experience supporting major events or launches.
• Sharp editorial and creative instincts for transforming stories into campaigns.

Responsibilities

• Turn customer stories into integrated campaigns across channels and audiences.
• Develop portfolios of campaign-ready content from customer proof.
• Amplify Orchestrators content through priority channels and partners.
• Support customer content for major events and strategic moments (e.g., Xperience).
• Drive cross-channel activation with digital, social, events, and field teams.
• Measure and optimize impact with KPI tracking and data-driven insights.

Skills

B2B marketing

Content marketing

Campaign orchestration

Cross-functional collaboration

Event marketing

Stakeholder management

Editorial skills

Job description

Genesys is seeking a Customer Content Campaigns Senior Manager to transform customer stories into integrated marketing campaigns across channels and audiences. The role leads activation strategy for customer stories and Orchestrators content, partnering with Digital, Social, Field Marketing, Events, Campaigns and others to shape when and where content appears.

The position emphasizes program management for major events like Xperience, collaborating with content owners to unite stories, speakers,