Cruise Ship Hotel Operations Leader

American Cruise Lines; Winona (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Travel, room and board, uniforms, and

Training provided

Job summary

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager on our shipboard team for the 2026 season. This role oversees housekeeping, guest services, dining, and crew training on US-flag vessels, ensuring service standards and guest satisfaction.

The AHM will supervise hotel operations, coordinate with department heads, and step in for the Hotel General Manager as needed, with a strong emphasis on hospitality, safety, and professional conduct aboard a small-ship

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to travel and work a flexible schedule including long days for extended periods of time.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assists Hotel Manager as directed.
• Assists Dining Room Manager during all meal services.
• Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Present and available during all meal services, either front or back of house including secondary dining outlet.
• Ensures Housekeeping Manager is keeping all staterooms and public spaces clean.
• Assists with stateroom inspections.
• Prepares for turnaround day process.
• Oversees bar operations and manages wine/liquor inventory.
• Displays leadership and maintains professional presence.
• Visible and available to all guests and crew.
• Holds officers and crew accountable to American Cruise Lines’ standards.
• Complies with American Cruise Lines’ Operations Manual, service standards, and procedures.
• Assesses the performance of the management team and provides immediate corrective feedback.
• Anticipates the needs of guests and crew.
• Responds quickly to guest requests and ensures follow through of service delivery.
• Identifies problems, resolves immediately, and requests home office support as needed.
• Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
• Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
• Assists ship officers in achieving weekly sales goals.
• Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed.
• Maintains sanitation and cleanliness standards of crew rooms.
• Monitors shipboard business transactions, accounting, timecards, and home office reporting.
• Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed.
• Tracks all hotel maintenance items and ensures completion.
• Creates consistent and positive crew experiences to improve employee retention.
• Perform bartending duties as needed with other management personnel

Skills

MS Office

Leadership

Guest service

English communication

Education

Bachelor's degree in hospitality management

Job description

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager on our shipboard team for the 2026 season. This role oversees housekeeping, guest services, dining, and crew training on US-flag vessels, ensuring service standards and guest satisfaction.

The AHM will supervise hotel operations, coordinate with department heads, and step in for the Hotel General Manager as needed, with a strong emphasis on hospitality, safety, and professional conduct aboard a small-ship