Assistant Hotel Manager – Cruise Ship Operations

Socket.dev; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Covered travel, room and board

Job summary

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager and lead the shipboard hotel team. You will ensure service standards, guest satisfaction, and smooth operations across dining, housekeeping, guest services, and crew training.

The role requires strong leadership, flexibility to work long days, and the ability to manage in a dynamic onboard environment. You will participate in ship turnarounds and onboard events while upholding company procedures and safety

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to travel and work a flexible schedule including long days for extended periods of time.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assists Hotel Manager as directed.
• Assists Dining Room Manager during all meal services.
• Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
• Present and available during all meal services, either front or back of house including secondary dining outlet.
• Oversees bar operations and manages wine/liquor inventory.
• Displays leadership and maintains professional presence.
• Visible and available to all guests and crew.
• Holds officers and crew accountable to American Cruise Lines’ standards.

Skills

Organizational skills

Verbal and written communication

Travel availability

Education

Bachelor’s degree in hospitality management

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Assistant Hotel Manager to support the Hotel Manager and lead the shipboard hotel team. You will ensure service standards, guest satisfaction, and smooth operations across dining, housekeeping, guest services, and crew training.

The role requires strong leadership, flexibility to work long days, and the ability to manage in a dynamic onboard environment. You will participate in ship turnarounds and onboard events while upholding company procedures and safety