Cruise Ship Hotel Operations Lead

Socket.dev; Washington (District of Columbia); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, dental, vision, and 401(k)

Travel, room and board, uniforms, and

Job summary

American Cruise Lines is seeking an Assistant Hotel Manager to join our shipboard team for the 2026 season. The role supports the Hotel Manager, supervises the hotel crew, and ensures service standards across dining, housekeeping, guest services, and onboard events.

The AHM will be responsible for guest satisfaction, crew morale, and adherence to Operations Manual and procedures, working 12-hour days on a 6–8 week on-board cycle. Tours and travel are embedded in the role.

Qualifications

• Strong organizational skills and excellent verbal and written communication skills (English).
• Bachelor’s degree in hospitality management or Hotel & Restaurant Management preferred.
• Proficiency in Microsoft Office Suite applications.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Availability to travel and work a flexible schedule including long days for extended periods.

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assist Hotel Manager as directed.
• Assist Dining Room Manager during all meal services.
• Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Oversee bar operations and manage wine/liquor inventory.
• Display leadership and maintain professional presence.
• Respond to guest requests and ensure service delivery.

Skills

Verbal communication

Written communication

Strong organizational skills

Leadership

Team management

Flexibility/schedule

Education

Bachelor’s degree in hospitality management

Hotel & Restaurant Management background

Tools

Microsoft Office Suite

Job description

American Cruise Lines is seeking an Assistant Hotel Manager to join our shipboard team for the 2026 season. The role supports the Hotel Manager, supervises the hotel crew, and ensures service standards across dining, housekeeping, guest services, and onboard events.

The AHM will be responsible for guest satisfaction, crew morale, and adherence to Operations Manual and procedures, working 12-hour days on a 6–8 week on-board cycle. Tours and travel are embedded in the role.