Cruise Ship Assistant Hotel Manager: Guest Experience Lead

Socket.dev; Wrangell (AK); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Job summary

American Cruise Lines seeks an Assistant Hotel Manager to join our shipboard team for the 2026 season. You will assist the Hotel Manager to uphold service standards across dining, housekeeping, guest services, and excursions while ensuring guest satisfaction and safety.

You will supervise hotel operations, support training and scheduling, and help manage crew performance. This full-time role requires willingness to live aboard for weeks at a time and travel as needed, delivering gracious

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
• Proficiency in Microsoft Office Suite applications.
• Business degree may be considered with management and hospitality experience.
• Military experience may be considered with management and hospitality experience.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational skills and excellent verbal and written communication skills (English).
• Available to travel and work a flexible schedule including long days for extended periods of time.
• US Coast Guard regulated pre-employment drug test.
• Transportation Worker Identification Credential (TWIC).

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
• Assists Hotel Manager as directed.
• Assists Dining Room Manager during all meal services.
• Performs duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Oversees bar operations and manages wine/liquor inventory.
• Displays leadership and maintains professional presence.
• Holds officers and crew accountable to American Cruise Lines’ standards.

Skills

Hotel management

English communication

Time management

Customer service leadership

Travel availability

Education

Bachelor's in hospitality management or Hotel & Restaurant Management

Military/management experience considered

Tools

Microsoft Office

TWIC

US Coast Guard drug test

Job description

American Cruise Lines seeks an Assistant Hotel Manager to join our shipboard team for the 2026 season. You will assist the Hotel Manager to uphold service standards across dining, housekeeping, guest services, and excursions while ensuring guest satisfaction and safety.

You will supervise hotel operations, support training and scheduling, and help manage crew performance. This full-time role requires willingness to live aboard for weeks at a time and travel as needed, delivering gracious