Shipboard Assistant Hotel Manager – Guest Experience Leader

Socket.dev; Provincetown (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

American Cruise Lines seeks an Assistant Hotel Manager to support the Hotel Manager in delivering exceptional service aboard our vessels for the 2026 season. You will supervise the hotel team, ensure dining, housekeeping, and guest services meet standards, and maintain onboard operations with a focus on guest satisfaction and crew morale.

This full-time, on-board role requires leadership, strong communication, and a willingness to work long hours on a shipboard schedule, including multi-week

Qualifications

• Bachelor’s degree in hospitality management or Hotel & Restaurant Management preferred.
• Proficiency in Microsoft Office Suite required.
• Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
• Strong organizational and written and verbal communication skills (English).

Responsibilities

• Supervise the Housekeeping Manager and Guest Service Coordinator.
• Assist Hotel Manager as directed.
• Assist Dining Room Manager during all meal services.
• Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
• Oversee bar operations and manage wine/liquor inventory.
• Ensure adherence to Operations Manual and service standards.

Skills

Verbal communication

Written communication

Organization

English proficiency

Travel flexibility

Education

Bachelor's degree in hospitality management or Hotel & Restaurant Management

Business degree considered with hospitality/management experience

Military experience considered with hospitality/management experience

Tools

Microsoft Office Suite

Job description

American Cruise Lines seeks an Assistant Hotel Manager to support the Hotel Manager in delivering exceptional service aboard our vessels for the 2026 season. You will supervise the hotel team, ensure dining, housekeeping, and guest services meet standards, and maintain onboard operations with a focus on guest satisfaction and crew morale.

This full-time, on-board role requires leadership, strong communication, and a willingness to work long hours on a shipboard schedule, including multi-week