Croatian-Speaking Customer Support Agent — Sofia (Relocation Paid)

Employers from Greece; United States; À distance; USD 15 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Training on onboarding

Private health insurance

Relocation package

Performance bonus

Modern office in Sofia

Career development

Résumé du poste

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Croatian Speaking Customer Service Agent to join our international team. You will handle inquiries via phone, email, and live chat, delivering high-quality support in Croatian and collaborating with internal departments.

Ideal candidates are native Croatian speakers with fluent English, experience in customer support, and the ability to work in a fast-paced environment.

Qualifications

• Native or fluent Croatian required for the role.
• Fluent English required for internal communication and training.
• Experience in customer support is advantageous.

Responsabilités

• Act as the primary contact for clients, delivering professional support.
• Resolve inquiries via phone, email and live chat with high quality.
• Provide accurate information in Croatian and document interactions in CRM.
• Collaborate with internal departments to troubleshoot issues and improve workflows.
• Stay updated on product developments and company policies.
• Demonstrate empathy and problem-solving in every interaction.
• Maintain customer satisfaction and professional communication.

Connaissances

Croatian (native)

English (fluent)

Description du poste

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Croatian Speaking Customer Service Agent to join our international team. You will handle inquiries via phone, email, and live chat, delivering high-quality support in Croatian and collaborating with internal departments.

Ideal candidates are native Croatian speakers with fluent English, experience in customer support, and the ability to work in a fast-paced environment.