Croatian Speaking Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 12,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training programs

Comprehensive Health Insurance

Fully Paid Relocation Package

Generous Monthly Performance Bonus

Ongoing career development

Multicultural working environment in 1

Job summary

Mercier Consultancy Group, Sofia-based, seeks a Croatian Speaking Support Specialist to join a dynamic international customer support team in Bulgaria.

You will handle inquiries via phone, email, and live chat in Croatian, collaborate with global colleagues, and contribute to service metrics while expanding your international career in the BPO sector. A relocation package and training are provided.

Qualifications

• Native or fluent Croatian (spoken and written) is required.
• Professional proficiency in English to collaborate in an international environment.
• Strong communication and problem-solving skills suitable for a customer support role.
• Prior experience in a support environment is advantageous.

Responsibilities

• Deliver expert support to customers via phone, email, and live chat in Croatian.
• Resolve technical and general inquiries with empathy to ensure high user satisfaction.
• Document customer interactions in CRM systems to maintain accurate histories.
• Collaborate with international teams to optimize support workflows and metrics.
• Stay updated on product knowledge and policies to provide precise information.
• Participate in trainings and team briefings to improve performance and bonus eligibility.
• Serve as a cultural and linguistic bridge for Croatian-speaking clients across platforms.

Skills

Croatian language

English language

Customer support

Communication

Problem solving

Tools

CRM systems

Live chat platforms

Job description

at Mercier Consultancy Group

Croatian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We are dedicated to facilitating seamless career transitions, ensuring that candidates pursuing jobs in Bulgaria find exceptional opportunities that align with their professional ambitions.

Job Overview

We are currently seeking a motivated professional for the Croatian Speaking Support Specialist position in Bulgaria to join a dynamic customer support team in Sofia. This role is ideal for individuals who are passionate about delivering high-quality service and wish to build an international career within the thriving Customer Support Services industry.

Key Responsibilities

• Deliver expert support to customers via phone, email, and live chat in Croatian, maintaining the highest standards of the Customer Support Services industry.
• Resolve technical and general inquiries with efficiency and empathy to ensure maximum user satisfaction.
• Document customer interactions accurately within our internal CRM systems to maintain comprehensive account history.
• Collaborate with international teams to optimize support workflows and contribute to the company’s service performance metrics.
• Stay updated on product knowledge and service policies to provide precise and helpful information to all users.
• Participate in team briefings and training sessions designed to enhance your performance for the monthly performance bonus.
• Act as a primary cultural and linguistic bridge for Croatian-speaking clients navigating our support platforms.

Requirements

• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international corporate environment.
• Valid EU passport or a valid work permit allowing employment in Bulgaria.
• Strong communication skills and a passion for problem-solving within the Customer Support Services sector.
• Prior experience in a support environment is considered an advantage for this Croatian Speaking Support Specialist position in Bulgaria.
• A positive, proactive mindset with the desire to excel in a fast-paced, modern workplace.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition to your new home.
• Generous Monthly Performance Bonus based on your individual achievements.
• Ongoing career development and clear paths for internal promotion.
• A vibrant, multicultural working environment in the heart of Sofia.

Life in Bulgaria

Bulgaria offers an incredible quality of life, characterized by a perfect blend of ancient history and a modern, rapidly growing business hub. As a professional choosing from the many Croatian-speaking jobs available in the region, you will find that Bulgaria provides a warm climate, stunning mountainous landscapes, and a lively social scene in the capital city of Sofia. The country is known for its affordability, allowing you to enjoy a high standard of living while you build your career.

Relocating to Bulgaria is a life-changing experience, with a welcoming international expat community and a world-renowned culinary culture. Whether you are looking for networking opportunities or simply a better work-life balance, Bulgaria remains a top destination for ambitious professionals. We are committed to making your move to Bulgaria as smooth as possible with our comprehensive relocation support.