Croatian Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 20,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Relocation and housing support

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Customer Support Specialist to join our team in Bulgaria. This role includes a fully paid relocation package and comprehensive relocation support.

You will deliver omnichannel support to Croatian-speaking customers, manage inquiries in Croatian and English, and log all interactions in the CRM system to ensure seamless service continuity. Knowledgeable, proactive, and customer-focused candidates will thrive here.

Qualifications

• Must be native or fluent in Croatian (written and spoken).
• Professional fluency in English to communicate in an international office environment.
• Experience in customer-facing roles, preferably in customer support services.

Responsibilities

• Deliver omnichannel support to Croatian-speaking customers via phone, email, and live chat.
• Resolve complex inquiries with accurate troubleshooting and high customer satisfaction.
• Maintain comprehensive knowledge of products/services to provide quick, accurate assistance.
• Document all customer interactions in our CRM system for continuity.
• Collaborate with cross-functional teams to identify recurring issues and drive improvements.
• Meet and exceed performance targets and quality standards for the team.

Skills

Croatian language

English fluency

Customer-facing experience

Problem solving

Tools

CRM software

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with the world’s most influential brands. We specialize in sourcing multilingual professionals for elite roles, ensuring that every placement we make empowers careers and drives excellence within the global customer support services industry.

Job Overview

We are currently looking for a motivated professional to join our team as a Croatian Speaking Customer Support Specialist in Bulgaria. This unique Croatian Speaking Customer Support Specialist position in Bulgaria offers the perfect opportunity to kickstart your international career while benefiting from a fully comprehensive relocation support package.

Key Responsibilities

• Deliver exceptional omnichannel support to Croatian-speaking customers, setting the benchmark for the customer support services industry.
• Resolve complex inquiries through phone, email, and live chat, ensuring high levels of customer satisfaction.
• Maintain comprehensive knowledge of company products and services to provide accurate and efficient troubleshooting.
• Document all customer interactions accurately within our CRM system to ensure seamless service continuity.
• Collaborate with cross-functional teams to identify and elevate recurring issues, contributing to process improvements.
• Meet and exceed performance targets and quality standards established for the customer support team.
• Stay updated with the latest industry trends and company policies to ensure top-tier service delivery.

Requirements

• Native or fluent Croatian (spoken and written).
• Valid EU passport (mandatory for this role).
• Professional fluency in English to communicate within our international office environment.
• Previous experience in customer-facing roles, preferably within the customer support services sector.
• Strong problem-solving skills and the ability to maintain composure under pressure.
• A positive, proactive mindset and a desire to relocate for this exciting career opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Vibrant, multicultural work environment and networking opportunities.
• And Much More...

Life in Bulgaria

Choosing one of our many jobs in Bulgaria means stepping into a vibrant culture where modern city life meets historic charm. Bulgaria is renowned for its stunning mountain ranges, beautiful Black Sea coastline, and a climate that offers the perfect balance of sun and seasons, making it a fantastic destination for expatriates.

Beyond the professional landscape, living in Bulgaria provides an incredibly high quality of life with an affordable cost of living. From savoring delicious local cuisine to exploring bustling metropolitan hubs, those who secure a Croatian-speaking job here will quickly find that Bulgaria is a welcoming and dynamic place to call home.