Croatian Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid professional training

Private health insurance

Relocation package (flight, transfer,

Monthly performance bonus

Modern office in Sofia

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Customer Service Agent based in Sofia, Bulgaria. You will be the primary contact for clients, delivering expert support via phone, email and live chat, while ensuring accurate information and high-quality service in Croatian and English.

Join a diverse international team and benefit from fully paid relocation, professional training, private health insurance, and performance-based bonuses as you help drive exceptional customer experiences

Qualifications

• Native or fluent Croatian (spoken and written) is mandatory.
• Fluency in English is required for internal communication and training.
• Prior experience in customer support services is a strong advantage.

Responsibilities

• Act as the primary point of contact for clients in customer support.
• Resolve inquiries via phone, email, and live chat with high quality.
• Provide accurate information in Croatian and assist with issues in a timely manner.
• Document interactions in the CRM system with precision.
• Collaborate with internal teams to troubleshoot and improve workflows.
• Stay updated on product developments and internal policies to provide expert support.
• Demonstrate empathy and problem-solving skills in every interaction.

Skills

Croatian language

English language

Customer service

Communication skills

Tools

CRM system

Job description

Croatian Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers in dynamic, high-growth international environments.

Job Overview

We are currently seeking a motivated professional for a Croatian Speaking Customer Service Agent position in Bulgaria, providing high-quality support within the competitive customer support services industry. This is an exceptional opportunity to join a diverse, international team in the vibrant city of Sofia, where you will play a pivotal role in delivering excellence to our global partners.

Key Responsibilities

• Act as the primary point of contact for clients, delivering professional assistance within the customer support services sector.
• Efficiently resolve inquiries via phone, email, and live chat while maintaining the highest standards of quality.
• Ensure customer satisfaction by providing accurate and timely information in your native Croatian language.
• Document all interactions and data within the company CRM system with precision and attention to detail.
• Collaborate with internal departments to troubleshoot complex issues and improve service workflows.
• Stay updated on product developments and internal policies to provide expert-level support.
• Uphold the brand’s reputation by demonstrating empathy, patience, and expert problem-solving skills in every interaction.
• Native or fluent Croatian (spoken and written) is mandatory for this role.
• Fluency in English is required for internal communication and training purposes.
• Previous experience in the customer support services industry is considered a strong advantage.
• Strong communication skills and a passion for delivering an excellent customer experience.
• Ability to thrive in a fast-paced environment while handling Croatian-speaking jobs with professionalism.
• EU citizenship or legal authorization to work in Bulgaria.

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Professional Training upon onboarding.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) for those moving for this Croatian Speaking Customer Service Agent position in Bulgaria.
• Monthly Performance Bonus linked to individual and team KPIs.
• A modern, collaborative office environment in the heart of the city.
• Ongoing career development and professional growth opportunities.

Life in Bulgaria

Bulgaria has become one of the most sought-after hubs for international professionals looking for jobs in Bulgaria, thanks to its unique combination of stunning mountain landscapes, rich historical heritage, and a mild, pleasant climate. Living in Sofia offers a vibrant urban lifestyle with an incredible culinary scene, affordable living costs, and a warm, welcoming local culture that makes relocation a truly enriching experience.

When you secure one of our Croatian-speaking jobs, you are not just getting a new role; you are embracing a high quality of life. Bulgaria is renowned for its blend of ancient history and modern innovation, ensuring that your time spent working in the capital will be both professionally rewarding and culturally unforgettable. Come discover why so many talented individuals choose to build their future here in Bulgaria.