Croatian Speaking Support Specialist — Sofia (Relocation)

Mercier Consultancy Group; United States; Remote; USD 14,000 - 21,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training programs

Health Insurance package

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Croatian Speaking Support Specialist to join our Sofia-based customer support team. You will assist customers via phone, email, and live chat in Croatian, delivering high-quality service as part of an international operations network.

You should be native or fluent in Croatian and proficient in English, with a valid EU passport or Bulgarian work permit. We offer fully paid training, relocation support, health insurance, and a monthly performance bonus as you

Qualifications

• Croatian language required, native or fluent.
• Professional proficiency in English for international collaboration.
• EU passport or valid Bulgarian work permit required.

Responsibilities

• Deliver expert support to customers via phone, email, and live chat in Croatian.
• Resolve technical and general inquiries with efficiency and empathy.
• Document customer interactions within CRM systems.
• Collaborate with international teams to optimize support workflows.
• Stay updated on product knowledge and policies.
• Act as a cultural and linguistic bridge for Croatian-speaking clients.
• Participate in training to enhance performance for the monthly bonus.
• Prior experience in a support environment is advantageous.

Skills

Croatian language

English language

Job description

Mercier Consultancy Group seeks a Croatian Speaking Support Specialist to join our Sofia-based customer support team. You will assist customers via phone, email, and live chat in Croatian, delivering high-quality service as part of an international operations network.

You should be native or fluent in Croatian and proficient in English, with a valid EU passport or Bulgarian work permit. We offer fully paid training, relocation support, health insurance, and a monthly performance bonus as you