CRM Strategy & Operations Lead – US Sales

DHL Group; Edison (NJ); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Edison, NJ is seeking a Sales Operations CRM Lead to own the CRM strategy and governance for US Sales Operations. You will optimize processes, ensure data integrity, and drive adoption with analytics across teams.

Lead cross-functional collaboration with Sales, Marketing, Operations, and IT, build dashboards, and mentor users while maintaining compliance and security of CRM data.

Qualifications

• 4-year college degree preferred (business related studies).
• Experience administering and maintaining CRM software; project management and trainer experience are a plus.
• Proficient in Excel and PowerPoint; familiarity with Salesforce and CRM systems.
• Strong communication, attention to detail, and English fluency required.

Responsibilities

• Develops and maintains a US CRM strategy aligned with business goals.
• Oversees daily CRM operations, updates, and data integrity.
• Creates dashboards and reports for sales, marketing, and service teams.
• Collaborates with Sales, Marketing, IT to tailor CRM to needs.
• Provides training and user enablement to drive adoption.
• Ensures CRM compliance with data privacy and security.
• Drives impact through process improvements and analytics.

Skills

CRM admin

Project management

Salesforce

Excel

PowerPoint

Data analysis

Communication

Teamwork

Attention to detail

English proficiency

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

DHL Global Forwarding in Edison, NJ is seeking a Sales Operations CRM Lead to own the CRM strategy and governance for US Sales Operations. You will optimize processes, ensure data integrity, and drive adoption with analytics across teams.

Lead cross-functional collaboration with Sales, Marketing, Operations, and IT, build dashboards, and mentor users while maintaining compliance and security of CRM data.