CRM Strategy Lead - Sales Operations & Analytics

DHL Group; Edison (NJ); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical Benefits

Vision Coverage

Dental Coverage

Paid Time Off

Job summary

DHL Global Forwarding in Edison, New Jersey, seeks a Sales Operations CRM Lead to steer the US CRM program. You will own CRM strategy, governance, data integrity, adoption, analytics, and cross-functional alignment with regional and global teams.

In this role you will manage dashboards, support sales, marketing, and service with insightful reports, ensure security and compliance, and train users to maximize CRM value while driving process improvements and efficiency.

Qualifications

• 4-year college degree preferred (business related studies).
• Experience with CRM systems and data governance.
• Ability to monitor and identify issues affecting CRM processes.
• Strong MS Excel, PowerPoint skills; experience with Salesforce.
• Strong communicator and team player.
• Excellent attention to detail and organizational skills.
• English language proficiency (spoken and written).
• Data analysis and reporting experience.

Responsibilities

• CRM Strategy & Governance: Develops and maintains a CRM strategy aligned with business goals.
• System Management & Optimization: Oversees daily CRM ops, updates, and data integrity.
• Data Management & Insights: Ensures data accuracy and builds dashboards for multiple teams.
• Cross-Functional Collaboration: Aligns with Sales, Marketing, Operations, IT; handles requests.
• Training & User Enablement: Provides training and promotes best practices.
• Compliance & Security: Ensures data privacy, access controls, and audit trails.

Skills

MS Excel

PowerPoint

Salesforce

CRM

Data analysis

English proficiency

Education

4-year college degree

Tools

Salesforce CRM

Job description

DHL Global Forwarding in Edison, New Jersey, seeks a Sales Operations CRM Lead to steer the US CRM program. You will own CRM strategy, governance, data integrity, adoption, analytics, and cross-functional alignment with regional and global teams.

In this role you will manage dashboards, support sales, marketing, and service with insightful reports, ensure security and compliance, and train users to maximize CRM value while driving process improvements and efficiency.