Senior CRM & Growth Lead - Logistics (Remote)

DHL eCommerce; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

DHL eCommerce Solutions USA seeks a Senior Customer Relationship Manager to lead retention and service strategy for a multi‑million-dollar customer portfolio. You will serve as the primary contact for key clients, drive improvement projects with Lean/Six Sigma, and support the Director, CRM & Fast Track with team leadership.

The role requires 6–7 years in customer service or account management, a bachelor's degree or equivalent, and strong stakeholder management, communication, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 6–7 years in Customer Service or Account Management.
• Lean/Six Sigma (First Choice) practices encouraged.

Responsibilities

• Manage account strategy and retainment for assigned portfolio.
• Lead Monthly/Quarterly Business Reviews and on-site participation as needed.
• Analyze delivery performance and customer feedback for improvements.
• Drive cost savings and process improvements to grow customer spend and retention.
• Mentor team members and manage escalations.

Skills

Stakeholder mgmt

Customer orientation

Decision making

Change management

Communication

Analytical skills

Project management

MS Office

Salesforce.com

SAP

Education

Bachelor’s degree or equivalent

Lean/Six Sigma (First Choice) certification

Tools

SAP

Salesforce.com

DHL eCommerce Solutions Web Portal

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

DHL eCommerce Solutions USA seeks a Senior Customer Relationship Manager to lead retention and service strategy for a multi‑million-dollar customer portfolio. You will serve as the primary contact for key clients, drive improvement projects with Lean/Six Sigma, and support the Director, CRM & Fast Track with team leadership.

The role requires 6–7 years in customer service or account management, a bachelor's degree or equivalent, and strong stakeholder management, communication, and