Sales Operations CRM Lead

DHL Group; Edison (NJ); On-site; USD 91,000 - 121,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Edison, NJ is seeking a Sales Operations CRM Lead to own the CRM strategy and governance for US Sales Operations. You will optimize processes, ensure data integrity, and drive adoption with analytics across teams.

Lead cross-functional collaboration with Sales, Marketing, Operations, and IT, build dashboards, and mentor users while maintaining compliance and security of CRM data.

Qualifications

• 4-year college degree preferred (business related studies).
• Experience administering and maintaining CRM software; project management and trainer experience are a plus.
• Proficient in Excel and PowerPoint; familiarity with Salesforce and CRM systems.
• Strong communication, attention to detail, and English fluency required.

Responsibilities

• Develops and maintains a US CRM strategy aligned with business goals.
• Oversees daily CRM operations, updates, and data integrity.
• Creates dashboards and reports for sales, marketing, and service teams.
• Collaborates with Sales, Marketing, IT to tailor CRM to needs.
• Provides training and user enablement to drive adoption.
• Ensures CRM compliance with data privacy and security.
• Drives impact through process improvements and analytics.

Skills

CRM admin

Project management

Salesforce

Excel

PowerPoint

Data analysis

Communication

Teamwork

Attention to detail

English proficiency

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

Job Title: Sales Operations CRM Lead

Job Location: Edison, New Jersey

Job Objectives

Lead CRM strategy and governance for US Sales Operations, ensuring optimization of CRM processes, data integrity, and integration with other company systems. Drive adoption, analytics, and compliance while serving as the US focal point to regional/global CRM teams.

Key Responsibilities

CRM Strategy & Governance

• Develops and maintains a CRM strategy that supports overall business goals.
• Sets standards, processes, and governance guidelines for how the CRM is used.
• Participates in planning for the CRM roadmap, including upgrades, integrations, and automation opportunities.

System Management & Optimization

• Oversees daily CRM operations, system setup, and performance.
• Manages updates, new releases, and overall data integrity.
• Identifies and implements improvements to workflows, automations, and customer experiences.

Data Management & Insights

• Ensures customer data is accurate and consistent across all channels.
• Manages dashboards and reports used by sales, marketing, and service teams.
• Analyzes CRM data to spot trends, support segmentation, and guide strategic decisions.

Cross-Functional Collaboration

• Works closely with Sales, Marketing, Operations, and IT to ensure the CRM meets each team's needs.
• Acts as the main contact for CRM questions, requests, and escalations.
• Turns business requirements into technical specifications for system changes or integrations.

Training & User Enablement

• Provides training, documentation, and ongoing support for CRM users.
• Encourages strong CRM adoption and ensures best practices are followed.
• Collects user feedback and incorporates it into future system improvements.

Compliance & Security

• Ensures CRM processes follow data privacy, security, and regulatory requirements.
• Maintains proper access controls and oversees audit trail practices.

Impact

• Increased Sales Effectiveness and Efficiency through clear processes.
• Training of Sales team to insure process efficiency.
• Motivated Salespeople through proper enhancement communication.
• Proper portfolio management for performance accountability.
• Data integrity via quality data integrity reviews.

• Accurate analytics through properly connecting CRM with Operational Systems

Qualifications

• 4-year college degree preferred (business related studies)
• Experience in the administration, Maintenance of a system/software, Project management, Trainer experience at a Corporation is an advantage
• Ability to monitor and identify current and potential issues that affect CRM system & processes
• Solid MS Excel and PowerPoint skills with ability to get familiar with new systems - experience with SalesForce and CRM preferred
• Strong communicator, flexible, creative and motivated
• Excellent attention to detail, prioritization and organizational skills
• Excellent English both spoken and written
• Ability to drive initiatives individually and at the same time work as part of a team
• Data analysis and reporting experience

Employment Terms

• Full-time, Permanent role
• Standard 40-hour work week
• Travel up to 25%
• Must have authorization to work in the US

Pay Range: $90,656.25 - $120,875.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must legally authorized to work in the United States. Visa sponsorship is not available for this role.