CRM Solutions Lead — Enrollment Management Dynamo

Appalachian State University; Arkansas; On-site; USD 54,000 - 60,000; Full time

Job summary

Appalachian State University seeks an Associate Director, CRM Solutions to oversee Slate CRM processes across undergraduate and graduate admissions, recruitment, operations, communications, and customer service. This role partners with the Director and Slate Team to drive innovations and optimize enrollment workflows on the Boone campus.

The position requires strong analytical and communication skills, with a proven record of leading CRM initiatives in higher education and collaborating with

Qualifications

• High school diploma required; 1 year of tech-related experience acceptable.
• Coursework in computer or information technology may substitute year-for-year.
• Knowledge of CRM concepts and enrollment management workflows.
• Degrees from appropriately accredited institutions are required.

Responsibilities

• Operate, maintain, and improve Technolutions Slate CRM processes and workflows.
• Collaborate with Slate Team to support undergraduate and graduate admissions operations.
• Provide customer service and effective communications to applicants and staff.
• Lead CRM-related initiatives to meet enrollment goals.

Skills

Analytical thinking

Problem-solving

Strong communication

Collaboration

Education

High school diploma

Tools

Technolutions Slate

Salesforce

Job description

Appalachian State University seeks an Associate Director, CRM Solutions to oversee Slate CRM processes across undergraduate and graduate admissions, recruitment, operations, communications, and customer service. This role partners with the Director and Slate Team to drive innovations and optimize enrollment workflows on the Boone campus.

The position requires strong analytical and communication skills, with a proven record of leading CRM initiatives in higher education and collaborating with