Strategic CRM Lead for Slate Solutions

Appalachian State University; Boone (NC); On-site; USD 54,000 - 60,000; Full time

Job summary

Appalachian State University in Boone, North Carolina, seeks a Technology Support Technician with focus on CRM Solutions to support Slate CRM processes for undergraduate and graduate admissions.

The Associate Director for CRM Solutions will lead improvements, collaborate with the Slate Team, and ensure accurate data and efficient workflows across recruitment, application processing, and customer service.

Qualifications

• High school diploma and 1 year of technology-related experience; substitutions allowed for the required experience.
• Ability to apply and interpret policies and procedures.
• Strong problem-solving and data accuracy skills.

Responsibilities

• Utilize the CRM solution and provide collaborative leadership to achieve enrollment goals and meet strategic goals for the Main and Hickory campus.
• Maintain, develop and improve CRM processes and workflows related to recruitment, application processing, communication, and customer service for first-year and transfer students.

Skills

CRM knowledge

Data management

Communication skills

Policy interpretation

Job description

Appalachian State University in Boone, North Carolina, seeks a Technology Support Technician with focus on CRM Solutions to support Slate CRM processes for undergraduate and graduate admissions.

The Associate Director for CRM Solutions will lead improvements, collaborate with the Slate Team, and ensure accurate data and efficient workflows across recruitment, application processing, and customer service.