CRM & Power Platform Specialist (Dynamics 365)

LATICRETE International; Venice (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform. The role focuses on Sales, Service, Marketing, and Customer Insights Journeys, with CRM customization, and data visualization using PowerBI.

You will collaborate with developers and cross-functional teams to ensure CRM alignment with business needs. You will translate business requirements into technical solutions, manage security settings, and provide end-user training while

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Skills

CRM administration

Power Platform

Power BI

Data integrity

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Dynamics 365 Associate certification

Power Platform Developer Associate certification

Tools

Dynamics 365

Salesforce.com CRM

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform. The role focuses on Sales, Service, Marketing, and Customer Insights Journeys, with CRM customization, and data visualization using PowerBI.

You will collaborate with developers and cross-functional teams to ensure CRM alignment with business needs. You will translate business requirements into technical solutions, manage security settings, and provide end-user training while