CRM Operations Lead: Scalable Lifecycle Automation

Chime; San Francisco (CA); Sur place; USD 145 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health benefits

Generous vacation policy

Wellness stipend

Parental leave

Résumé du poste

Chime is seeking a Sr. CRM Operations Manager to transform and scale the Lifecycle Marketing & CRM team. You will lead cross-functional initiatives spanning Marketing, MarTech, Engineering, and other partners to convert complex business needs into scalable systems and processes.

You’ll influence technical roadmaps, improve operational efficiency, and help build automated, smarter member experiences. This is an individual contributor role focused on collaboration and impact.

Qualifications

• 8+ years of experience in CRM operations, marketing program management, or marketing technology alignment.

Responsabilités

• Lead cross-functional CRM initiatives from discovery to adoption.
• Translate lifecycle marketing goals into clear business requirements for Product, Engineering, and data teams.
• Improve campaign intake, QA standards, governance, and documentation to reduce errors.
• Partner with Legal, Compliance, Data, and channel owners to improve deliverability and consent management.
• Move CRM ecosystem toward automated, scalable member journeys.
• Influence senior stakeholders to resolve dependencies without direct authority.
• Establish success metrics and show impact on efficiency and risk reduction.

Connaissances

CRM operations

Marketing program management

Marketing technology alignment

Cross-functional leadership

Business-to-technical translation

Stakeholder management

Operational governance

Documentation standards

Outils

Braze

Iterable

Salesforce Marketing Cloud

Description du poste

Chime is seeking a Sr. CRM Operations Manager to transform and scale the Lifecycle Marketing & CRM team. You will lead cross-functional initiatives spanning Marketing, MarTech, Engineering, and other partners to convert complex business needs into scalable systems and processes.

You’ll influence technical roadmaps, improve operational efficiency, and help build automated, smarter member experiences. This is an individual contributor role focused on collaboration and impact.