Head of Lifecycle Marketing Operations & Automation

Chime; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Mental health support

Savings plan with matching

Travel stipends

Chime Resource Groups

Job summary

Chime is seeking a senior leader to own the Messaging Operations engine, setting strategy across campaign execution, deliverability, automation, and platform layers. You’ll define metrics for throughput, quality, and speed of launch while governing channel health and compliance in a regulated fintech environment.

You will drive the automation and AI-agent roadmap, supervise a growing technical team, and partner with MarTech and Growth Engineering to turn plans into live messaging.

Qualifications

• 8+ years in marketing or CRM operations, lifecycle execution, or martech.
• 3+ years leading teams, developing leads or managers.
• Experience building toward automation and AI-driven workflows.
• Strong governance skills: channel, deliverability, and compliance standards.
• Ability to translate technical detail into a story for diverse audiences.

Responsibilities

• Own Messaging Operations engine and its metrics: throughput, quality, speed to launch, deliverability, channel health.
• Oversee end-to-end operations from intake to launch: build, QA, deployment, standards.
• Drive automation/AI-agent roadmap and integrate learnings into Lifecycle roadmap.
• Governance of shipping standards, QA for automated/agent-driven sending in regulated environments.
• Lead cross-channel excellence (email, push, in-app, SMS) with analytics and benchmarks.
• Build and grow a technical team; set structure and expectations.

Skills

CRM operations

Lifecycle automation

Team leadership

Campaign operations

Governance & compliance

Data-driven decision-making

Tools

Braze

Automation platforms

Job description

Chime is seeking a senior leader to own the Messaging Operations engine, setting strategy across campaign execution, deliverability, automation, and platform layers. You’ll define metrics for throughput, quality, and speed of launch while governing channel health and compliance in a regulated fintech environment.

You will drive the automation and AI-agent roadmap, supervise a growing technical team, and partner with MarTech and Growth Engineering to turn plans into live messaging.