CRM Onboarding Lead for Growth & GTM

Zoom; City of Albany (NY); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Zoom is seeking a hands-on Implementation professional to drive onboarding for a high-volume base of growth and commercial customers. You will lead workshops, map CRM structures, and connect technical setups to customers’ sales and marketing workflows to ensure rapid time-to-value.

You will configure integrations to CRM connectors and data warehouses, champion best practices, and guide customers through milestones from kickoff to go-live.

Qualifications

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role.
• Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot, covering custom objects, field mapping, reporting dependencies, and lead or contact routing logic.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses.

Responsibilities

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch.
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns with sales and marketing workflows.
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows.

Skills

CRM implementation

Salesforce

HubSpot

B2B SaaS

Project management

Tools

Snowflake

S3

CRM connectors

Job description

Zoom is seeking a hands-on Implementation professional to drive onboarding for a high-volume base of growth and commercial customers. You will lead workshops, map CRM structures, and connect technical setups to customers’ sales and marketing workflows to ensure rapid time-to-value.

You will configure integrations to CRM connectors and data warehouses, champion best practices, and guide customers through milestones from kickoff to go-live.