CRM Implementation Lead — Remote Growth Onboarding

Zoom; Honolulu (HI); Híbrido; USD 89 000 - 177 000; Tempo integral

Resumo da oferta

Zoom is seeking an experienced Implementation professional to lead a high-volume book of growth and commercial customers through structured onboarding from kickoff to launch. You will run configuration workshops, map CRM structures, and connect technical setup to customers' GTM workflows, shaping how quickly they see results and operate independently after go-live.

In this role, you'll own multi-project delivery, partner with Customer Success, and contribute to shared playbooks by surfacing

Qualificações

• 2 to 4 years of experience in SaaS implementation, customer success, onboarding, or a similar customer-facing technical role.
• Hands-on knowledge of CRM infrastructure including Salesforce and/or HubSpot.
• Familiarity with the B2B GTM ecosystem and how implementation platforms complement sales engagement tools, marketing automation, conversational intelligence, and data warehouses in a modern revenue stack.

Responsabilidades

• Lead 15 or more concurrent implementations for growth and commercial customers, guiding each through programmatic onboarding frameworks from kickoff through launch
• Conduct architecture discovery sessions to map CRM structures, data sources, and GTM tooling, ensuring configuration aligns precisely with each customer’s sales and marketing workflows
• Configure core technical integrations including CRM connectors (Salesforce, HubSpot), data warehouse connections (Snowflake, S3), segments, scoring models, and activation workflows
• Drive customer milestones across kickoff sessions, configuration workshops, and enablement training on both platform mechanics and strategic value
• Guide integration across the broader GTM ecosystem, including sales engagement, marketing automation, enrichment, data warehouses, and conversational intelligence platforms
• Track progress against milestones, manage delivery risk proactively, and escape technical dependencies to CS Engineering when needed
• Partner with Customer Success to ensure smooth, well-documented handoffs at the close of each implementation
• Identify recurring patterns across your book of business and contribute improvements to shared playbooks, documentation, and delivery systems

Conhecimentos

CRM implementation

Facilitation

Communication

SaaS onboarding

AI tools

Ferramentas

Salesforce

HubSpot

Descrição da oferta de emprego

Zoom is seeking an experienced Implementation professional to lead a high-volume book of growth and commercial customers through structured onboarding from kickoff to launch. You will run configuration workshops, map CRM structures, and connect technical setup to customers' GTM workflows, shaping how quickly they see results and operate independently after go-live.

In this role, you'll own multi-project delivery, partner with Customer Success, and contribute to shared playbooks by surfacing