CRM-Driven Customer Service Specialist

Dival Safety Equipment; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

401K

Paid time off

Life insurance

Job summary

DiVal Safety Equipment seeks a Customer Service Representative in Buffalo, NY to act as the first contact for customers and support the external and internal sales teams. You will handle orders, quotes, returns, and pricing while ensuring timely responses and proactive service.

The role requires 2+ years in office support with CRM and MS Office skills, strong communication, and the ability to lift up to 50 lbs as needed.

Qualifications

• 2+ years of office support in a customer service role is preferred.
• Solid computer and multitasking skills; Microsoft Office and CRM.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Acknowledge requests within a 2-hour timeframe using CRM.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes and orders within 2 hours of receiving.
• Coordinate expedites and obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update product knowledge and promote company events.

Skills

Office experience

Customer service

Microsoft Office

CRM

Communication skills

Multitasking

Education

High School diploma / GED

Tools

CRM software

Microsoft Office

Job description

DiVal Safety Equipment seeks a Customer Service Representative in Buffalo, NY to act as the first contact for customers and support the external and internal sales teams. You will handle orders, quotes, returns, and pricing while ensuring timely responses and proactive service.

The role requires 2+ years in office support with CRM and MS Office skills, strong communication, and the ability to lift up to 50 lbs as needed.