On-Site Customer Care & Sales Support Specialist

Dival Safety Equipment; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company contribution

Job summary

DiVal Safety Equipment in Buffalo, NY is seeking a Customer Care & Sales Support Representative to join our on-site team. This full-time role supports customers and the sales group by processing orders, answering questions and ensuring a smooth, positive experience.

You’ll manage quotes, orders, returns and exchanges, update on deliveries, and coordinate with internal teams. A strong customer service mindset, basic CRM and Microsoft Office skills, and reliability are essential for success.

Qualifications

• Experience with CRM systems and order processing.
• Strong customer service and communication skills.
• Ability to work in a fast-paced, multi-task environment.

Responsibilities

• Serve as a primary point of contact for customers and our sales team.
• Process quotes, orders, returns and exchanges.
• Provide updates on backorders, deliveries and customer requests.
• Coordinate with internal teams to resolve customer needs quickly.
• Maintain accurate information in our CRM and order systems.
• Develop strong product knowledge to better assist customers.
• Occasionally assist with customer-facing retail coverage and physical tasks as needed.
• Help identify ways to improve the customer experience and workflow.

Skills

CRM systems

Microsoft Office

Order entry

Sales support

Customer service

Education

High school diploma

Job description

DiVal Safety Equipment in Buffalo, NY is seeking a Customer Care & Sales Support Representative to join our on-site team. This full-time role supports customers and the sales group by processing orders, answering questions and ensuring a smooth, positive experience.

You’ll manage quotes, orders, returns and exchanges, update on deliveries, and coordinate with internal teams. A strong customer service mindset, basic CRM and Microsoft Office skills, and reliability are essential for success.