CUSTOMER SERVICE REPRESENTATIVE

Dival Safety Equipment; Foxborough (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

401K

Paid time off

401K

Paid time off

Job summary

A leading safety equipment supplier in Foxborough, MA is seeking a Customer Care Representative to join their dynamic team. The role involves engaging with internal and external customers, processing orders, and providing proactive customer service. Candidates should have exceptional communication skills, a passion for customer experiences, and knowledge of Microsoft Office and CRM tools. The position offers comprehensive medical, dental, and vision benefits, a 401K plan, and paid time off.

Qualifications

• 1+ years prior sales/customer service preferred.
• Experience in managing customer requests and orders.
• Ability to process information accurately and in a timely manner.
• CRM experience and Microsoft Office proficiency a plus.

Responsibilities

• Acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, and exchanges.
• Enter sales quotes and orders within 2 hours of receipt.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

Skills

Customer Experience

Communication skills

Organizational skills

Decision making

Analytical abilities

CRM experience

Sales/customer service experience

Education

High School diploma / GED equivalent

Tools

Microsoft Office

CRM experience

Job description

Customer Care Representative-

Regular Full Time

Foxborough, MA

Join the DiVal Safety Equipment team in our Foxborough, MA branch as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

Skills and Requirements

• You have a passion for the “Customer Experience” and helping business become more successful.
• Exceptional communication skills, both written and verbal.
• Excellent organizational and time management skills.
• Strong decision making and analytical abilities.
• Microsoft Office and CRM experience a plus.
• High School diploma / GED equivalent with 1+ years prior sales/customer service preferred.
• The ability to work 5 days a week, Mon.-Fri., 8am-5pm.

Benefits

• Medical benefits.
• Dental & vision benefits.
• Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).
• Company provided life insurance policy.
• 401K.
• Paid time off.

DiVal Safety Equipment is proud and dedicated to be an Equal Opportunity Employer (EOE) of Minorities / Women / Veterans / Disabled.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.