CUSTOMER SERVICE REPRESENTATIVE

Dival Safety Equipment; Buffalo (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

401K

Paid time off

Life insurance

Job summary

DiVal Safety Equipment seeks a Customer Service Representative in Buffalo, NY to act as the first contact for customers and support the external and internal sales teams. You will handle orders, quotes, returns, and pricing while ensuring timely responses and proactive service.

The role requires 2+ years in office support with CRM and MS Office skills, strong communication, and the ability to lift up to 50 lbs as needed.

Qualifications

• 2+ years of office support in a customer service role is preferred.
• Solid computer and multitasking skills; Microsoft Office and CRM.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Acknowledge requests within a 2-hour timeframe using CRM.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes and orders within 2 hours of receiving.
• Coordinate expedites and obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update product knowledge and promote company events.

Skills

Office experience

Customer service

Microsoft Office

CRM

Communication skills

Multitasking

Education

High School diploma / GED

Tools

CRM software

Microsoft Office

Job description

CUSTOMER SERVICE REPRESENTATIVE

Dival Safety Equipment Buffalo, New York, United States

About this position

Customer Service Representative-

Regular Full Time

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities:

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

Customer Service Representative-

Regular Full Time

Buffalo, NY

Join the DiVal Safety Equipment team in our Buffalo, NY headquarters as a member of our fast paced and dynamic team. The focus of this position is to actively engage and provide superior service to our external and internal customers. In this position you will be the first point of contact for DiVal’s outside sales team’s customers, delivering the highest level of proactive customer service while maintaining workflow.

Duties and Responsibilities:

• Working through our CRM, acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, exchanges, back-order updates, and contract pricing.
• Enter sales quotes & orders as requested by internal/external customer within 2 hours of receiving.
• Coordinate expedites & obtain proof of delivery.
• Process new item requests (NIR) submitted by Sales team.
• Proactively update and increase product knowledge.
• Promote company events and services through all points of contact with our customers.
• Perform general data entry functions in addition to those listed above.
• Proactively work with all internal departments to provide excellent service to our customers.
• Work with your manager to improve workflow and processes.

Skills and Requirements:

You have a passion for the “Customer Experience” and helping business become more successful.2+ years of office support in a customer service role is preferred.Solid computer and multitasking skills, Microsoft Office and CRM.Exceptional communication skills, both written and verbal.Excellent organizational and time management skills.Strong decision making and analytical abilities.Must be able to pass a NON-DOT drug screen and physical.Customer facing coverage for retail store when needed.Ability to lift 30 lbs. – 50 lbs. on a repetitive basis.Able to climb ladders on a repetitive basis.High School diploma / GED equivalent.The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.

Skills and Requirements:

You have a passion for the “Customer Experience” and helping business become more successful.2+ years of office support in a customer service role is preferred.Solid computer and multitasking skills, Microsoft Office and CRM.Exceptional communication skills, both written and verbal.Excellent organizational and time management skills.Strong decision making and analytical abilities.Must be able to pass a NON-DOT drug screen and physical.Customer facing coverage for retail store when needed.Ability to lift 30 lbs. – 50 lbs. on a repetitive basis.Able to climb ladders on a repetitive basis.High School diploma / GED equivalent.The ability to work 5 days a week, Mon.-Fri., 8:30-5pm.

Benefits:

Medical benefits.Dental & vision benefits.Other voluntary benefits (STD, LTD, Accident, Critical illness, Life insurance).Company provided life insurance policy.401K.Paid time off.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.

Salary Information

$19 - $21Hourly Wage