Customer Service Representative

Code Red Safety; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Code Red Safety in Corpus Christi, TX, is seeking a diligent customer service/Inside Sales representative to support sales reps, answer customer inquiries by phone, email, or in person, and process orders.

The ideal candidate will excel in communication, manage orders from entry to delivery, handle invoicing, and maintain accurate customer records, while seeking opportunities to improve processes. This full-time role requires proficient Excel, MS Office, and NAV familiarity.

Qualifications

• Excellent communication and active listening to resolve customer inquiries.
• Experience in customer service and order processing.
• Proficient Excel and MS Office skills.
• NAV software familiarity preferred.
• Related industry knowledge preferred.

Responsibilities

• Support Sales Reps by handling customer calls and processing orders.
• Interact with customers via phone, email, chat, or in person to provide product information.
• Enter new or additional orders and track fulfillment from order to delivery.
• Follow up on orders to ensure shipping and delivery.
• Invoicing customer orders.
• Coordinate with vendors to source non-stock products.
• Resolve customer problems by escalating when needed.
• Maintain customer accounts and records of inquiries and complaints.
• Document customer interactions and outcomes in the system.
• Identify opportunities to improve processes and service quality.
• Assist the Branch Manager with related duties.

Skills

Communication skills

Active listening

Customer service

Excel

MS Office

Tools

MS Navision (NAV)

Job description

Related Industry Experience Strongly Desired

Duties/Responsibilities:

• Support Sales Reps in safety product industry, answers customer phone calls, and processes sales orders.
• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Follow up on customer orders, ensuring product is ordered, shipped, and delivered.
• Invoicing customer orders.
• Research with vendors to find non-stock products.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Keep abreast of new company products and services.
• Analyze data and statistics, compile, and print reports on overall customer satisfaction.
• Identify and implement process improvements.
• Performs other related duties for the Branch Manager as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills (MS Office) with the ability to learn new software.
• Proficient in Excel
• MS Navision (NAV) preferred
• Related industry product knowledge preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

CODE RED SAFETY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER; MINORITY / FEMALE / DISABLED / VETERAN. We E-Verify
Code Red Safety: https://coderedsafety.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.